"85% faster customer Response with 24x7 AI Automation."
Jay Kay Electricals was facing delays in responding to customer inquiries, especially outside business hours. Most queries were repetitive related to solar panels, inverters, pricing, and installation which required constant manual involvement. This led to: Missed or delayed responses to potential customers High dependency on the owner for handling inquiries Loss of potential leads due to slow communication No centralized system for consistent product information The business needed a solution to handle customer interactions efficiently without increasing manpower!
The Challenge
Jay Kay Electricals was facing delays in responding to customer inquiries, especially outside business hours. Most queries were repetitive related to solar panels, inverters, pricing, and installation which required constant manual involvement. This led to: Missed or delayed responses to potential customers High dependency on the owner for handling inquiries Loss of potential leads due to slow communication No centralized system for consistent product information The business needed a solution to handle customer interactions efficiently without increasing manpower!
Our Approach
We took a structured approach to design a tailored AI automation system: Business Understanding: Analyzed customer query patterns and common pain points Knowledge Structuring: Collected and organized all product details, FAQs, and service information AI Training: Built a custom-trained AI model specific to solar products and services Conversation Design: Created natural, human-like conversational flows for different scenarios Automation Integration: Connected the AI system with communication channels for real-time responses Our goal was to create an AI that behaves like a trained sales assistant, not a generic chatbot!
The Solution
We developed “Roshni”, a fully customized AI automation system for Jay Kay Electricals. The system is trained on the client’s complete business knowledge and is capable of handling customer queries instantly, 24/7. It responds to inquiries about: Solar panel systems Inverters and technical details Pricing-related questions Installation processes Even when the business owner is unavailable, the AI continues to engage, assist, and capture leads seamlessly ensuring no opportunity is missed.
""This AI automation has completely changed how we handle customer inquiries. Even when I’m not available, customers get instant responses. It has saved me time and helped me manage more leads efficiently”"